Elevated Call Errors

Incident Report for Jiminny

Resolved

AWS has marked this incident as resolved. We are not seeing any other issues at this time. Sorry for any inconvenience this caused

Posted May 03, 2019 - 18:45 UTC

Update

We are continuing to work on a fix for this issue.

Posted May 03, 2019 - 18:18 UTC

Identified

We're experiencing intermittent errors processing calls and meetings. This might cause calls to fail.

This is due to an issue with an upstream provider AWS. More details https://status.aws.amazon.com/

Next update in 20 minutes.

Posted May 03, 2019 - 17:55 UTC

This incident affected: Jiminny Voice (Outbound Dial, SMS), Coaching Platform (Audio-Video Pipeline), and Voice - PSTN.