Increased latency and timeouts using the voice products

Incident Report for Jiminny

Resolved

This incident has been resolved.

Posted Aug 31, 2020 - 20:39 UTC

Monitoring

Mitigations have been put in place around network appliances, we are observing recovery

Posted Aug 31, 2020 - 20:04 UTC

Update

Roughly 20% of calls are impacted. We await updates to resolution.

Posted Aug 31, 2020 - 18:56 UTC

Investigating

Our upstream provider is experiencing network issues: https://status.twilio.com/incidents/csdzwn7fl16s

This may cause the following issues:
- outbound calls taking extended time to connect or timeout
- inbound calls not routing to your phone
- sms not being sent

We apologise for the inconvenience

Posted Aug 31, 2020 - 17:43 UTC

This incident affected: Jiminny Voice (Outbound Dial, SMS) and Voice - PSTN, Voice - Web Audio, Video Services.