Between 07:11 AM and 07:45 AM UTC we experienced impaired Internet connectivity in the US-EAST-2 Region. For the majority of users, this caused services to be unavailable.
The issue has been resolved and the service is operating normally.
Posted May 31, 2018 - 08:11 UTC
Monitoring
We are seeing service recovery as the network issues are fixed.
Posted May 31, 2018 - 07:50 UTC
Identified
We have traced this to underlying problems with Amazon Web Services "us-east-2" region. Many services are unavailable in this region.
See http://status.aws.amazon.com/ - "12:36 AM PDT We are currently investigating connectivity issues in the US-EAST-2 Region."
Posted May 31, 2018 - 07:46 UTC
Investigating
A major outage is affecting our service provider in the US. Requests to Jiminny may fail or timeout.
Another update within 30 minutes
Posted May 31, 2018 - 07:33 UTC
This incident affected: Jiminny Voice (Outbound Dial, SMS), External Calendars (Microsoft Office Calendar, Google Calendar Sync), Coaching Platform (Dashboards, Reporting, OnDemand, Live Coaching), and Voice - PSTN, Voice - Web Audio, Video Services.